http://opi.mt.gov/GetAnswers en-us http://opi.mt.gov/GetAnswers ActiveKB NX SMeredith@metnet.mt.gov Wed, 22 May 2013 21:00:55 MDT 20 http://opi.mt.gov/GetAnswers/questions/417/ Can you log in to Citrix Successfully? If no, you have a password or username issue. Please make sure that you are typing them correctly and that Caps Lock is off. Contact Mary at 406-444-3448 or ... Steve Meredith Wed, 17 Oct 2012 21:39:04 GMT http://opi.mt.gov/GetAnswers/questions/418/ Make sure your cap-locks are OFF.You may be mistyping or using the wrong one. Passwords are updated every two months.If you believe the login is correct and can not get to your applications, cont ... Steve Meredith Wed, 17 Oct 2012 21:38:41 GMT http://opi.mt.gov/GetAnswers/questions/415/ Internet Explorer (version 8 or higher), FireFox (version 15 or higher) and Safari (version 6 or higher) work well for the Windows operating system (Windows XP, 2000, Vista and Windows 7). FireFo ... Steve Meredith Wed, 17 Oct 2012 19:06:47 GMT http://opi.mt.gov/GetAnswers/questions/416/ You need to install the Citrix client.See How to install the Citrix client or How to Reinstall the Citrix client. If your are certain that you have the client installed and still get the message, ... Steve Meredith Wed, 17 Oct 2012 19:06:29 GMT http://opi.mt.gov/GetAnswers/questions/409/ Have someone else log on to your computer with their credentials. Then jump in and access Citrix with YOUR account. If you can login and access applications, without getting the error, it is a pro ... Steve Meredith Wed, 10 Oct 2012 15:18:57 GMT http://opi.mt.gov/GetAnswers/questions/408/ I can log into Citrix but when I double-click on an application, I get a blank white or gray screen.Delete your temporary internet files and cookies in your internet browser. i. Close all brows ... Steve Meredith Wed, 10 Oct 2012 15:15:03 GMT http://opi.mt.gov/GetAnswers/questions/413/ At each of the steps below, complete the step then try printing through Citrix. If at any point you are successful, you may skip the rest of the steps. - If printing used to work but recently qu ... Steve Meredith Wed, 10 Oct 2012 15:14:16 GMT http://opi.mt.gov/GetAnswers/questions/405/ Note: This process absolutely requires administrative permissions on your computer to complete successfully. If you are uncertain if you have these permissions, you should have your local helpdesk ... Steve Meredith Wed, 10 Oct 2012 15:13:57 GMT http://opi.mt.gov/GetAnswers/questions/406/ Note: This process absolutely requires administrative permissions on your computer to complete successfully. If you are uncertain if you have these permissions, you should have your local helpdesk ... Steve Meredith Wed, 10 Oct 2012 15:13:34 GMT http://opi.mt.gov/GetAnswers/questions/412/ Make sure you are going to the correct URL. The old URL does not resolve to the login site correctly and is not registered for the current site certificate. - Try typing https://citrix.mt.gov i ... Steve Meredith Tue, 09 Oct 2012 23:21:45 GMT http://opi.mt.gov/GetAnswers/questions/414/ Because of the large number of varied phones, tablets, etc., we cannot provide support for Android devices. That being said, the devices are allowed and the capability to connect to Citrix does ex ... Steve Meredith Tue, 09 Oct 2012 21:33:03 GMT http://opi.mt.gov/GetAnswers/questions/411/ Make sure you are going to the correct URL. The old URL does not resolve to the login site correctly. - Try typing https://citrix.mt.gov in the address bar and logging in on the page displayed. ... Steve Meredith Tue, 09 Oct 2012 21:09:12 GMT http://opi.mt.gov/GetAnswers/questions/410/ - Reload client with latest version. See the “How to reinstall the Citrix client” FAQ for instructions. Steve Meredith Tue, 09 Oct 2012 21:06:48 GMT http://opi.mt.gov/GetAnswers/questions/113/ The "Under Construction" error is due to the user not completely closing out a Web Browser window. Typically users only keep one browser window open at a time, when they close that window after a ... Beverly Marlow Tue, 09 Oct 2012 21:04:53 GMT http://opi.mt.gov/GetAnswers/questions/116/ When you first log into any application found on IRIS, our server prompts you and asks if you would like to give permission to save to the local drive. Please click the OK button. Reports are desi ... Beverly Marlow Tue, 09 Oct 2012 21:01:24 GMT http://opi.mt.gov/GetAnswers/questions/407/ If you recently updated your computer with a new operating system or a new Web Browser, you should install the latest Citrix Client.orRe-install your Critrix client. Follow this link to learn how ... Steve Meredith Tue, 09 Oct 2012 20:43:09 GMT http://opi.mt.gov/GetAnswers/questions/325/ Applications Fail to Launch from Firefox Symptoms Older Citrix clients need to be updated to the newest version. Also ensure you have the latest version of Firefox for your computer. Visit our ... Steve Meredith Thu, 16 Aug 2012 22:49:26 GMT http://opi.mt.gov/GetAnswers/questions/323/ Connecting to Citrix applications is an automatic, two-step process. Step One, the Gateway. This is the web page that displays all the applications available to you. The gateway has a 30 min ... Steve Meredith Fri, 07 Oct 2011 16:01:27 GMT http://opi.mt.gov/GetAnswers/questions/321/ Some Windows users may experience problems saving reports to their local C drive's "OPI Reports" folder. This folder is typically created when you first save reports from one of our Citrix applica ... Steve Meredith Mon, 26 Sep 2011 19:39:41 GMT