Note: The Montana Office of Public Instruction no longer has data entry applications that require the use of the Citrix client.
At each of the steps below, complete the step then try printing through Citrix. If at any point you are successful, you may skip the rest of the steps.
- If printing used to work but recently quit, try to think of any changes/updates made to your computer which might have affected your printing (e.g., updated/changed drivers, new/additional printers, printers removed, etc.) Make note of these changes to provide to the person helping you with your problems.
- Delete your temporary internet files and cookies in your internet browser.
Generally, this can be done in Microsoft Internet Explorer by going to the Tools menu -> Internet Options -> General tab and looking for the Delete button.
- Reload Citrix client with latest version. See "How to reinstall the Citrix Client" for instructions.
- Make sure that all the printer drivers installed on your computer are as up-to-date as possible and have printers connected to them. Uninstall any print drivers for printers you no longer use.
- Try using a different type of driver (e.g.; PCL5 versus PCL6, PostScript versus PCL5, etc.), especially if you are using PCL6. We have seen compatibility issues with certain PCL6 drivers.
- Before logging in to Citrix, try changing your default printer to another printer.
- Log into Citrix and open your desired application.
i. Look for a place to select printers (maybe the file menu if available) and see if you can reset your default within the Citrix application to your normal default printer.
ii. If the application does not provide a method to change the default, log back out of Citrix, reset to your normal default printer log in to Citrix again and try printing.
- Finally, try uninstalling each local printer (starting with any label printers), one at a time, before logging into Citrix to see if it a driver issue/conflict with one of the other installed printers.
24th of July, 2013