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Category » CITRIX

There were 19 articles found in this category:

1. General Troubleshooting
   Have someone else log on to your computer with their credentials. Then jump in and access Citrix with YOUR account. If you can login and access applications, without getting the error, it is a problem with your profile. One of your IT people will need to rebuild your local profile for you. If ...
2. I get a blank white or gray screen when I open an application
   I can log into Citrix but when I double-click on an application, I get a blank white or gray screen. Delete your temporary internet files and cookies in your internet browser. i. Close all browser windows. ii. Open a fresh copy of your Web browser. iii. For Internet Explorer, Go to the Tool ...
3. You are having problems printing through Citrix.
   At each of the steps below, complete the step then try printing through Citrix. If at any point you are successful, you may skip the rest of the steps. - If printing used to work but recently quit, try to think of any changes/updates made to your computer which might have affected your printin ...
4. How to install the Citrix client
   Note: This process absolutely requires administrative permissions on your computer to complete successfully. If you are uncertain if you have these permissions, you should have your local helpdesk person help you out. i. Download the new client from here: Windows Users Macintosh Users Save ...
5. How to reinstall the Citrix client
   Note: This process absolutely requires administrative permissions on your computer to complete successfully. If you are uncertain if you have these permissions, you should have your local helpdesk person help you out. 1. Download the new client from here: Windows Users Macintosh Users Save ...
6. Most Common Citrix Issues
   Can you log in to Citrix Successfully? If no, you have a password or username issue. Please make sure that you are typing them correctly and that Caps Lock is off. Contact Mary at 406-444-3448 or Briana at 406-444-0087 for further assistance. ___ If yes, you can log in successfully but receive ...
7. Invalid Credentials Error Message
   Make sure your cap-locks are OFF. You may be mistyping or using the wrong one. Passwords are updated every two months. If you believe the login is correct and can not get to your applications, contact Mary Graff at 406-444-3448 or Briana Ybarra at 406-444-0087.
8. What Internet Web Browser should I be using?
   Internet Explorer (version 8 or higher), FireFox (version 15 or higher) and Safari (version 6 or higher) work well for the Windows operating system (Windows XP, 2000, Vista and Windows 7). FireFox (version 15 or higher) and Safari (version 6 or higher) for Macintosh.
9. You log into Citrix and try to run an application. Your computer asks where you want to save the .ica file.
   You need to install the Citrix client. See How to install the Citrix client or How to Reinstall the Citrix client. If your are certain that you have the client installed and still get the message, make sure you have the domain, https://citrix.mt.gov/ added as a trusted site.
10. You get an SSL error when trying to log in or when you try to run an application within Citrix.
    Make sure you are going to the correct URL. The old URL does not resolve to the login site correctly and is not registered for the current site certificate. - Try typing https://citrix.mt.gov in the address bar and logging in on the page displayed. - If you are using a link from another w ...
11. You want to connect to Citrix with your Mobile device.
    Because of the large number of varied phones, tablets, etc., we cannot provide support for Android devices. That being said, the devices are allowed and the capability to connect to Citrix does exist. If you are willing to do a little experimentation with your device, it should work. - The fir ...
12. When you try logging into Citrix, you are not seeing what you expect to see.
    Make sure you are going to the correct URL. The old URL does not resolve to the login site correctly. - Try typing https://citrix.mt.gov in the address bar and logging in on the page displayed. - If you are using a link from another website, make sure you end up at https://citrix.mt.gov. - I ...
13. You get a message in the taskbar that states the computer is unable to connect to Citrix.
    - Reload client with latest version. See the “How to reinstall the Citrix client” FAQ for instructions.
14. When I try to login to IRIS to enter my school district's data, I keep getting a "This page is under Construction." When are you guys going to finish the page?
    The "Under Construction" error is due to the user not completely closing out a Web Browser window. Typically users only keep one browser window open at a time, when they close that window after an IRIS session, it quits the browser. New operating systems such as Windows 7 and Mac OS X keep ap ...
15. When we print a report form an IRIS application, it won't print and will not appear on our computer.
    When you first log into any application found on IRIS, our server prompts you and asks if you would like to give permission to save to the local drive. Please click the OK button. Reports are designed to save on your computer for later retrieval and printing. The IRIS server will create a folder ...
16. Citrix used to work, now it doesn't.
    If you recently updated your computer with a new operating system or a new Web Browser, you should install the latest Citrix Client. or Re-install your Critrix client. Follow this link to learn how. If you recently installed a second monitor or new monitor, try this: i. Logout of Citrix. ii. ...
17. Applications Fail to Launch from Firefox
    Applications Fail to Launch from Firefox Symptoms Older Citrix clients need to be updated to the newest version. Also ensure you have the latest version of Firefox for your computer. Visit our Citrix login page to download and install the latest client.
18. I keep getting disconnected after 30 minutes
    Connecting to Citrix applications is an automatic, two-step process. Step One, the Gateway. This is the web page that displays all the applications available to you. The gateway has a 30 minute inactivity timer. The Gateway is run by the State of Montana's Information Technology Services Divs ...
19. Saving PDF to the Local C drive
    Some Windows users may experience problems saving reports to their local C drive's "OPI Reports" folder. This folder is typically created when you first save reports from one of our Citrix applications. First, ensure that you have Read/Write rights to that folder. Some schools restrict users ...